Palace Guards

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, still sealed in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@imps-gaming.com. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@imps-gaming.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). We also do not accept returns for hazardous materials, flammable liquids, or gases (such as aerosols). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards, and cannot refund vouchers used for discounts on purchases.

Tickets will not be refunded or exchanged if cancelled within 7 days of the event start date.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, a replacement will be sent to you.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your refund will be made to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds will be made for both the cost of the item(s) and the original shipping amount paid by you.

Return shipping will be paid for by ourselves in the case of items being faulty or damaged, but not in the case of items being returned because of a change of mind. In that instance, you will be responsible for the cost of return shipping, and making sure the item is returned to us in a way which keeps it resalable and eligible for a refund (as outlined above).